Inbound Call Representative

24 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

The Inbound Call Representative role at Mass Markets is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our team, you will be responsible for handling inbound calls and providing solutions to customers. Your strong communication skills and problem-solving abilities will be essential in ensuring that all customer interactions are handled efficiently and effectively.

About the Job

This role requires a high level of professionalism, courtesy, and timeliness in handling customer calls. You will work closely with other departments to resolve customer issues and provide accurate documentation of customer claims. Your ability to research systems to find missing information as applicable will be crucial in resolving customer issues efficiently.

Key Responsibilities
  1. Handle inbound calls and provide solutions to customers
  2. Work closely with other departments to resolve customer issues
  3. Accurately document customer claims
  4. Research systems to find missing information as applicable
Salary and Benefits

Mass Markets offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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