Inbound Call Center Agent

4 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
About the Opportunity

MCI Careers is seeking an Inbound Call Center Agent to join our team As a key member of our customer service team, you will be responsible for handling incoming customer calls, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Answer customer calls and respond to their inquiries in a professional and courteous manner
  • Resolve customer complaints and concerns in a timely and effective manner
  • Upsell and cross-sell products and services to customers as opportunities arise
Requirements
  • High school diploma or equivalent required; some college or technical training preferred
  • Excellent communication and interpersonal skills, with ability to work well in a team environment
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Basic computer skills and knowledge of software applications such as Microsoft Office
What We Offer
  • Competitive salary: $12.10 - $13.75 per hour
  • Paid time off and holidays
  • Opportunities for advancement and career growth
  • Training and development programs to enhance your skills and knowledge

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