Customer Service Representative

7 days ago


Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Call Center Agent

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the first point of contact for our customers and will be responsible for resolving their issues in a timely and professional manner.

Responsibilities:

- Handle inbound and outbound calls, emails, and chats in a courteous and professional manner
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work with customers to resolve their issues and provide solutions to their problems
- Document customer interactions and update customer records as necessary
- Stay up-to-date on product knowledge and company policies and procedures

Requirements:

- High school diploma or equivalent required
- 1 year of customer service experience required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Ability to multitask and prioritize tasks effectively

Work Environment:

- Work is performed in a call center environment
- Must be able to sit for long periods of time and use a computer and phone
- Must be able to work a variety of shifts, including evenings, weekends, and holidays

Benefits:

- Competitive salary and benefits package
- Opportunities for advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

Why Work for MCI Careers?

- MCI Careers is a leading provider of business process outsourcing and customer service solutions
- We offer a dynamic and fast-paced work environment with opportunities for advancement and professional growth
- We are committed to providing our employees with the training and resources they need to succeed
- We offer a competitive salary and benefits package, as well as recognition and rewards for outstanding performance

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