Phone Support Agent

5 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

We are looking for a highly motivated Phone Support Agent to join our team at Mass Markets. As a key contact point for customers, you will be responsible for handling inbound and outbound calls in a professional and courteous manner. Your ability to solve problems and provide solutions will be essential in ensuring customer satisfaction.

Job Description

In this role, you will work closely with other departments to resolve customer issues and provide accurate documentation of customer claims. Your strong communication skills and attention to detail will be critical in ensuring that all customer interactions are handled efficiently and effectively.

Responsibilities
  • Handle inbound and outbound calls in a professional and courteous manner
  • Solve problems and provide solutions to customers
  • Work closely with other departments to resolve customer issues
  • Accurately document customer claims
Benefits

Mass Markets offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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