Claims Support Representative

21 hours ago


Muncie, Indiana, United States RendER Revenue Full time
Job Description

RendER Revenue is seeking a highly detail-oriented and organized Claims Support Representative to join our team. As a Claims Support Representative, you will play a critical role in assisting the Claims Support & Systems Specialist in investigating and resolving claims in a timely and efficient manner.

Key Responsibilities:
  • Claims Setup: Set up new claims with insurance carriers, ensuring accurate and complete information is provided.
  • File Support Retrieval: Obtain necessary file supports from client systems, facilitating a thorough investigation of each account.
  • Payment Review: Review payments from insurance carriers to clients, identifying any discrepancies or issues.
  • Carrier Contact: Identify and secure adverse insurance carrier/adjuster contact information, enabling effective communication and resolution.
  • Correspondence: Scan, print, and mail outbound correspondence, maintaining a professional and timely communication with clients and carriers.
  • Additional Duties: Perform all other duties as assigned by the Operations Manager, ensuring seamless support to the Claims Support & Systems Specialist.
Requirements:
  • Education: Pursuing a bachelor's degree or equivalent work experience preferred, but not required.
  • Industry Knowledge: Interest in the healthcare or insurance industry preferred.
  • Teamwork: Ability to work as part of a team, collaborating with colleagues to achieve common goals.
  • Communication: Professional manner, with the ability to clearly communicate, both verbally and in writing.
  • Technical Skills: Working knowledge of MS Office applications and PDF documents.
Additional Job Demands:
  • Confidentiality: Maintains confidential information, adhering to company policies and procedures.
  • Attendance: Must have regular and predictable attendance, ensuring timely completion of tasks and projects.
  • Flexibility: Must be willing to work the necessary hours to complete projects, adapting to changing priorities and deadlines.
  • Physical Demands: Must have the ability to perform repetitive motions in a sedentary work environment.


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