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Customer Service Representative

2 months ago

Muncie, Indiana, United States THRIVE FEDERAL CREDIT UNION Full time

Job Summary:

At Thrive Federal Credit Union, we're seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our staff, you'll play a vital role in delivering exceptional service and support to our members.

Key Responsibilities:

  • Member Engagement: Welcome and engage members, building strong relationships to ensure a positive experience.
  • Transaction Processing: Process transactions accurately and efficiently, maintaining professionalism at all times.
  • Product Recommendations: Understand member needs and recommend products or services that will help them succeed.
  • Issue Resolution: Address member questions and concerns, providing timely and courteous solutions.
  • Team Collaboration: Collaborate with your team to support daily operations and uphold Thrive's customer service standards.
  • Administrative Support: Assist Member Service Specialists with administrative tasks and work to ensure seamless service across the branch.

Qualifications:

  • Education: High school diploma or GED required.
  • Experience: Cash handling or customer service experience preferred, but not required.
  • Communication Skills: Excellent communication skills-both verbal and written.
  • Organizational Skills: Detail-oriented with strong organizational skills.
  • Technical Skills: Comfortable using a PC and navigating the internet.
  • Availability: Ability to work at multiple locations, including Saturdays.

About Us:

At Thrive Federal Credit Union, we offer a supportive environment that provides opportunities for professional development, competitive pay, and a chance to be part of a team that makes a difference.