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Patient Support Specialist
2 months ago
Indiana University Health is seeking a dedicated and enthusiastic individual to provide exceptional service to our patients and healthcare team members. As a Customer Service Representative, you will serve as the primary point of contact for our extensive network, ensuring efficient management of both critical and non-critical inquiries around the clock.
Key Responsibilities:
- Respond to and manage telephone inquiries with professionalism and care.
- Facilitate communication between patients, team members, and healthcare providers.
- Utilize computer systems effectively to document and track interactions.
- Maintain a thorough understanding of medical terminology to assist with inquiries.
Essential Qualifications:
- High School Diploma or GED is required.
- Prior experience in customer service is essential.
- Familiarity with medical terminology is preferred.
- Strong verbal communication and interpersonal skills are necessary.
- Ability to type at least 30 words per minute.
- Proficient in using computers and handling telephone inquiries.
About Indiana University Health
With nearly 40,000 team members and a commitment to excellence, Indiana University Health is recognized as a leader in healthcare. Our organization includes a vast network of hospitals and healthcare facilities, providing diverse opportunities for professional growth and development. We are dedicated to advancing healthcare through innovative practices and research partnerships.
We prioritize the well-being of our team members and offer numerous avenues for personal and professional advancement, including clinical training and leadership development programs. At Indiana University Health, we are transforming healthcare to enhance the health of our communities.
