Customer Service Representative

1 week ago


Muncie, Indiana, United States Golden Sky Management LLC Full time
Customer Service Representative

Golden Sky Management LLC is seeking a highly skilled and professional Customer Service Representative to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and support.

Key Responsibilities:
  • Handle incoming customer inquiries and complaints in a professional and empathetic manner.
  • Provide excellent customer service, ensuring a positive experience for all interactions.
  • Document customer needs accurately and efficiently, taking clear notes for future reference.
  • Leverage problem-solving skills and knowledge to provide clear, concise, and satisfying solutions.
  • Collaborate with other team members to find the best possible solutions for complex customer issues.
Customer Champion:
  • Be the welcoming and professional first point of contact for all incoming calls during business hours.
  • Actively listen to customer concerns and needs, demonstrating genuine empathy and understanding.
  • Prioritize customer satisfaction, maintaining a professional and empathetic demeanor throughout all interactions.
Additional Responsibilities:
  • Navigate complex situations that require further assistance and escalate them appropriately to ensure timely resolution.
  • Respond to customer requests and concerns in a prompt and professional manner.
  • Compose clear and concise routine correspondence, such as welcome letters and other documents.
  • Remain calm and composed when faced with challenging situations, de-escalating conflicts involving angry or difficult individuals.
Requirements:
  • Positive attitude and excellent communication skills.
  • Ability to work under pressure and maintain a professional demeanor in challenging situations.
  • Flexibility and willingness to learn and grow.

Golden Sky Management LLC is committed to attracting and retaining top talent who share our values of aptitude, attitude, and entrepreneurial spirit.



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