Guest Services Coordinator
1 week ago
Key Responsibilities
- Facilitate bookings for all prospective visitors for the establishment, utilizing persuasive techniques to enhance revenue. Comprehend the sales strategy of the property by being aware of room availability and adhering to it closely to guarantee that reservations are made at the appropriate rates and dates.
- Manage all modifications and cancellations for group bookings. Compile group guest lists in advance of their arrival.
- Allocate all guest inquiries using the specified system to the relevant departments. Follow up with the department and/or guest to confirm the fulfillment of the request.
- Effectively manage PBX operations and accurately connect incoming calls in a courteous and efficient manner. All calls should be addressed within three rings.
- Inform incoming guests about the amenities and services offered by the establishment during their stay. Advise guests on the diverse entertainment and dining options available in the local area, enhancing their experience.
Desired Qualifications
- Ability to concentrate and maintain focus on tasks, completing assignments punctually despite frequent interruptions.
- Strong work ethic and self-motivation.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- A team player who enjoys contributing to a group that delivers exceptional experiences for our guests.
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