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Guest Services Associate

2 months ago

Santa Fe, New Mexico, United States Remington Full time
Position Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.
  • Ensure accurate posting of all charges and maintain a clear understanding of billing procedures.
  • Possess comprehensive knowledge of the Front Office systems, handling both routine and less frequent transactions.
  • Manage cash transactions with precision, including the handling of payments and providing change when necessary.
  • Review special requests made by guests and coordinate room assignments accordingly.
  • Understand hotel pricing structures, discounts, and the appropriate application of each.
  • Be proficient in reservation protocols, including same-day bookings, while adhering to cancellation and relocation policies.
Work Environment

This position is situated in a vibrant hotel atmosphere, where the focus is on delivering exceptional guest experiences and fostering a welcoming environment.

Candidate Profile

Desired Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team-oriented setting dedicated to guest satisfaction.