Guest Services Manager
2 weeks ago
Auberge Resorts Collection is renowned for its extraordinary hotels, resorts, residences, and private clubs. Each property is distinct, yet all embody a meticulous approach to luxury, showcasing the essence of their locales through stunning design, exceptional culinary experiences, and unparalleled service.
Position Overview
Step into a fulfilling role as a Front Desk Supervisor, where you will be essential in shaping our guests' experiences. Your leadership will ensure seamless check-ins, tailored service, and effective resolution of any issues that arise. In this critical position, you will foster a welcoming environment that resonates with hospitality and warmth, leaving a memorable impression on every visitor.
- Manage and facilitate the check-in and check-out procedures, guaranteeing efficiency, precision, and a friendly atmosphere for guests.
- Lead front desk personnel, offering direction, training, and support to maintain outstanding customer service and compliance with established protocols.
- Oversee room reservations, ensuring accuracy and availability while addressing any discrepancies or special requests.
- Promptly and professionally resolve guest inquiries, concerns, and issues, upholding a positive and welcoming front desk environment.
- Coordinate front desk operations during scheduled shifts, ensuring optimal staffing levels, task assignments, and smooth transitions between shifts.
- Serve as a communication bridge between guests and various hotel departments, promoting effective communication to enhance the overall guest experience.
- Maintain precise records of guest interactions, transactions, and room availability, generating reports for management review and decision-making.
- Minimum of 2 years of experience in hotel reception, ideally within a 4 or 5-star establishment.
- Proficient in Google Applications, including Gmail, Calendar, and Tasks.
Juniper Bishops Employment LLC is committed to providing equal employment opportunities to all team members and applicants, without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.
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