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Guest Experience Coordinator

2 months ago


Santa Fe, New Mexico, United States Auberge Resorts Full time

Job Summary:

Auberge Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring a seamless and personalized guest experience.

Key Responsibilities:

  • Front Desk Operations: Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
  • Team Leadership: Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
  • Room Reservations: Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
  • Guest Inquiries: Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
  • Communication: Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
  • Record Keeping: Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Requirements:

  • 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
  • Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.