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Reservations and Guest Services Specialist
2 months ago
Key Responsibilities
- Facilitate bookings for all prospective guests across hotel, dining, and wellness facilities, employing persuasive techniques to enhance revenue. Maintain a thorough understanding of the hotel's pricing strategy and room availability to ensure reservations are processed at the appropriate rates and times.
- Manage modifications and cancellations for group bookings. Compile guest lists for groups ahead of their arrival.
- Route all guest inquiries through the designated system to the relevant departments. Ensure follow-up with both departments and guests to confirm the fulfillment of requests.
- Operate the PBX system efficiently, ensuring incoming calls are connected promptly and professionally, ideally within three rings.
- Inform guests about the hotel's amenities and services available during their stay. Provide insights into local entertainment and dining options, enhancing the overall guest experience.
Located in a vibrant area, the setting is enriched with cultural heritage and modern conveniences, offering a unique blend of history and contemporary hospitality. Guests can explore a variety of activities, from local celebrations to artistic exhibitions and culinary adventures, all while enjoying a serene atmosphere.
Candidate Profile
Desired Attributes
- Ability to focus and maintain attention to detail, completing tasks efficiently despite potential interruptions.
- Strong work ethic and proactive approach.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- A collaborative spirit, enjoying teamwork to create memorable experiences for guests.
