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Guest Services Representative

2 months ago


Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

Position Type:

Full-time

Overview:

EMBRACE A REWARDING CAREER WITH HERITAGE
At Heritage Companies, we celebrate the rich culture and traditions of New Mexico while fostering a work environment that prioritizes employee satisfaction. Our team members enjoy exclusive benefits, including opportunities for career advancement, generous discounts on accommodations, spa services, and dining at our various restaurants throughout New Mexico.

Compensation:
Hourly Rate: $16.00 - $18.25, along with comprehensive benefits.

Location: Santa Fe, NM, at our Eldorado Hotel & Spa.

Key Responsibilities:

  • Collaborate with the Guest Experience Manager and/or Supervisor on duty to ensure seamless operations.
  • Maintain a positive and professional demeanor when interacting with guests and colleagues.
  • Welcome guests by sharing the unique story and inspiration behind our accommodations.
  • Deliver exceptional service while ensuring the utmost confidentiality for guest comfort and safety.
  • Provide insightful recommendations regarding hotel amenities, local attractions, and dining options.
  • Address guest inquiries and resolve issues promptly and professionally.
  • Safeguard guest information with the highest level of confidentiality.
Employee Benefits:
  • Part-time staff receive: Dental, Vision, and 401k benefits.
  • Full-time staff receive: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Accident Insurance, Critical Illness Coverage, and 401k benefits.
Qualifications:
  • A genuine passion for customer service, with a friendly and engaging personality.
  • Excellent verbal communication skills and the ability to multitask while maintaining composure.
  • Proficient in technology, with the ability to learn reservation systems and basic office software.
  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to stand for extended periods and lift up to 25 pounds as needed.
  • Previous experience in a high-volume hospitality environment is preferred.
  • A high school diploma or equivalent experience is required.
Heritage Hotels & Resorts Inc. is committed to diversity and is an Equal Opportunity Employer.

Salary Range:

$16.00 - $18.25 per hour.