Bilingual Administrative Support Specialist
1 week ago
Drew Edmond - State Farm Agency is seeking a dedicated Bilingual (Spanish/English) Executive Assistant to join our team. This role is pivotal in delivering exceptional service standards, efficiently addressing customer inquiries, and ensuring high levels of customer satisfaction. The ideal candidate is a professional with a positive demeanor and an engaging personality, someone who thrives in a collaborative environment and possesses a genuine passion for assisting others.
Key Responsibilities:
- Develop and nurture customer relationships, providing follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric, needs-based approach to inform clients about various insurance solutions.
- Exhibit a strong work ethic with unwavering commitment to achieving success daily.
What We Offer:
- Competitive base salary plus bonuses and commissions.
- Valuable experience in a dynamic work environment.
- Opportunities for professional growth and advancement within the agency.
Ideal Candidate Profile:
- Willingness to obtain a Property and Casualty insurance license is essential.
- Strong skills in handling phone communications and active listening.
- Comfortable with initiating outbound calls.
- Genuinely enthusiastic about assisting customers.
- Patient, empathetic, and communicative; enjoys engaging in conversation.
- Ability to advocate for clients and empathize with their needs.
- Strong problem-solving capabilities.
- Excellent communication and presentation skills.
- Proficient in multitasking, prioritizing, and managing time effectively.
- Bilingual proficiency in Spanish and English is required.
This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.
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