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Bilingual Call Center and Scheduling Coordinator

2 months ago

Lincoln, Nebraska, United States Bluestem Health Full time
Job Summary

Bluestem Health is seeking a highly skilled and bilingual Call Center and Scheduling Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and visitors, while also ensuring the smooth operation of our scheduling processes.

Key Responsibilities
  1. Customer Service
  • Welcome patients and visitors by greeting on the telephone in a courteous and professional manner.
  • Answer calls, in a timely and efficient manner, while maintaining a high level of professionalism.
  • Transfer calls to appropriate personnel, as necessary, to ensure seamless communication.
  1. Scheduling
  • Optimize patient satisfaction by scheduling appointments by telephone, while ensuring accurate and up-to-date information.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Gather third party payment information and collect payments on accounts.
  1. Administrative Support
  • Maintain the reception and patient waiting areas, ensuring a clean and welcoming environment.
  • Perform other necessary duties as required to support the organization and ensure quality patient care.
Requirements
  1. High School diploma or GED required.
  2. One year of medical office experience preferred.
  3. Strong computer skills, including working knowledge of Microsoft Excel and Word.
  4. Bilingual preferred.
  5. Strong commitment to customer service and professionalism.
  6. Ability to interrelate with a wide variety of people and cultures.
  7. Regular attendance.
  8. Ability to maintain high level of confidentiality.
  9. An ability to fulfill their job requirements with minimal supervision.
  10. Ability to communicate effectively in person and on the telephone with the public, patients, and staff.

Bluestem Health is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.