IT Support Technician

4 weeks ago


Des Moines, United States Specialized Recruiting Group Full time
IT Support Technician

* The IT Support Technician will report to the Director of Technology.

*The IT Support Technician will be responsible for end-user technical support as well as equipment and system maintenance.

Responsibilities and Duties

  • The role is responsible to monitor and maintain the computer systems and networks.
  • Provide support to all department employees including configuring, managing, updating and troubleshooting various technology devices.
  • Provide maintenance and troubleshooting on the network, VOIP phone system, Wi-Fi and other IT infrastructure equipment.
  • Work with third party support services to escalate and resolve complex issues.
  • Set up and manage accounts and profiles for users.
  • Research, test and evaluate new technology.
  • Maintain inventory management systems and networking support.
  • Complete account management, user training and server maintenance.
  • Contribute to the Strategic Plan of the Organization.
Qualifications
  • Bachelor's Degree in IT/IT-related field or similar experience.
  • Experience with Windows Networking, Active Directory & Cybersecurity.
  • Experience in troubleshooting, problem-solving and support skills.
  • Basic understanding of various Information System frameworks such as ISO 27001 and NIST Cybersecurity Framework.
  • Ability to plan and organize with attention to detail.
  • Excellent oral and written communication skills.
Physical Requirements
  • Typically sits, grasps items, and performs keyboarding for the regular operation of a computer.
  • Stand, walk, bend, reach, or otherwise move about regularly.
  • Lift, move, or otherwise transfer items up to 30 lbs. occasionally.
  • Occasional exposure to typical manufacturing production physical hazards.

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