Field Support Technician
2 weeks ago
Position Title: Field Service Technician
Location: Des Moines, IA
Contract Duration: 3 months with potential for permanent placement
PRIMARY DUTIES:
- Responsible for the maintenance, analysis, troubleshooting, and repair of computer systems, hardware, and peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems, including desktops, Point of Sale (POS) devices, and printers.
- Provides training to employees, identifies and resolves product failures, and manages the ordering and replacement of parts as necessary.
- Ensures a strong customer focus by meeting deadlines and adhering to service level agreements (SLAs).
Qualifications:
- 1-2 years of relevant experience in desktop and/or deskside support.
- Prior experience in Field Service and/or Desktop, POS, and printer Break/Fix services.
- Strong technical troubleshooting abilities coupled with excellent customer service skills.
- Must possess reliable transportation and maintain a clean driving record, as this role involves travel.
- CompTIA A+ certification is required.
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