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Deskstop Support Technician

2 months ago

Des Moines, United States Startech Networks Inc Remote Work Freelance Full time
We are seeking for a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
**Onsite interview**

Key Responsibilities:
  • Provide desktop/laptop/thin client support both desk-side and remotely.
  • Install, patch, and troubleshoot Windows 7/10.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP).
  • Escalate issues to next-level support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of in-house developed and third-party software.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad, iPhone).
  • Understand and support Microsoft Active Directory (client-side).
  • Implement hard drive encryption, preferably using Bitlocker and McAfee.
  • Modify system registry as needed.

Qualifications:
  • Required Experience:
    • 4 years of experience in PC support (desktop/laptop/thin client).
    • 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
    • 4 years of experience troubleshooting Microsoft 2019.
    • 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
    • 4 years of experience escalating issues to next-level support/management.
    • 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
    • 4 years of experience providing support with remote tools.
    • 4 years of experience installing and troubleshooting a variety of software.
    • Experience in support of Microsoft Office 365 products.
    • Experience in Apple device support (iPad, iPhone).
    • Thorough understanding of Microsoft Active Directory (client-side).
    • Experience with hard drive encryption, preferably Bitlocker and McAfee.
  • Desired Experience:
    • Ability to troubleshoot desktop and network printer issues.
    • Experience with Google Workspace products.
    • Ability to modify the system registry.
  • Education:
    • Preferred: 4-year degree or equivalent technical study.
  • Certifications:
    • Industry certifications (A+, Network+, MCP, etc.)