Desktop Support Specialist

4 days ago


Des Moines Iowa, United States American IT Staff Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at American IT Staff. As a key member of our End User Technology Desktop Engineering Team, you will be responsible for managing and administering our SCCM and Intune environment.

Key Responsibilities
  • Desktop builds and monthly patching
  • Packaging applications for deployment in SCCM
  • Tier 3 desktop troubleshooting
  • Participating in medium to large-scale projects affecting the entire company
  • Providing technical leadership and vision for the technologies you are responsible for
  • Collaborating with the team to achieve business objectives
  • Responding rapidly to incidents and communicating effectively with stakeholders
  • Managing and implementing monthly and immediate patches for corporate end user devices
  • Azure Virtual Desktop management and Autopilot build and imaging process
  • General troubleshooting of issues with Windows 10/11 desktop deployments
Requirements
  • SCCM Administrator experience
  • Software packaging and deployment through SCCM OSD
  • SCCM infrastructure support
  • Software update deployment to Workstation
  • Third-party update deployment (Ivanti)
  • Communications skills
  • Problem solving skills
  • Administrative services and ticket management
  • ServiceNow experience preferred
  • Knowledge on Intune and Autopilot
  • Design and implement new solutions for desktop automation
Preferred Qualifications
  • Active Directory Group Policy utilization


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