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IT Support Technician

2 months ago

Des Moines, Iowa, United States Strategic Staffing Solutions Full time

Position Overview:

We are seeking a dedicated Desktop Support Specialist to provide exceptional technical assistance to our healthcare client. This role is essential in ensuring that end users receive timely and effective support.

Contract Duration: 7 months+

Employment Type: W2 only, no C2C arrangements.

Work Schedule: Monday to Friday, 8 AM to 5 PM, on-site support.

Compensation: Competitive rates up to $26/hr on a W2 basis.

Key Responsibilities:

  • Deliver comprehensive end-user support, including issue tracking and resolution.
  • Assist with imaging and deploying devices.
  • Utilize ServiceNow for effective ticket management.
  • Facilitate application rollouts and updates.

Required Qualifications:

  • 3-5 years of experience in end-user support.
  • Strong technical knowledge of Windows 10.
  • Experience with OS deployments and imaging in an enterprise environment.
  • Excellent organizational and communication skills, both verbal and written.
  • Prior experience in IT Service Desk or Field Services is preferred.

Education:

  • High School Diploma or GED is required.