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IT Support Technician

2 months ago

Des Moines, Iowa, United States TPI Full time
Job Overview

TPI, a leading provider in the printing sector with over 50 years of experience, is seeking a dedicated individual for the role of IT Technical Support Specialist. Our company prides itself on delivering exceptional service in the gaming industry, and we value employees who demonstrate commitment, diligence, and a strong sense of responsibility.

Position Summary: The IT Technical Support Specialist plays a crucial role in delivering technical support and assistance for various computer systems, hardware, and software applications. This position involves addressing user inquiries, executing diagnostic procedures, identifying issues, and implementing effective solutions.

Key Responsibilities:

  • Offer technical support for incoming inquiries and issues related to computer systems, software, and hardware.
  • Respond to user queries in person or via phone.
  • Create and maintain training documentation and conduct training sessions for users.
  • Oversee the daily performance of computer systems.
  • Address email inquiries from users seeking assistance.
  • Guide users through troubleshooting processes.
  • Install, modify, and repair computer hardware and software.
  • Perform updates for virus protection and spyware on computers.
  • Utilize diagnostic tools to resolve technical issues.
  • Troubleshoot and rectify problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install peripherals for users as needed.
  • Follow up with users to confirm resolution of issues.
  • Collect feedback from users regarding their experiences with computer systems.
  • Generate reports to identify recurring technical issues.

Qualifications:

  • Advanced knowledge of Microsoft Office applications, including Access, Excel, Outlook, and Word.
  • Understanding of LAN/WAN networks.
  • Strong attention to detail and quality focus.
  • Excellent organizational and project management skills.
  • Solid technical background and understanding.
  • Ability to learn quickly and solve problems effectively.
  • Highly organized and detail-oriented.
  • Capacity to work under pressure and meet deadlines while maintaining high efficiency.
  • Adept at managing multiple tasks and adapting to changing priorities.
  • Team-oriented with strong communication skills.
  • Flexible availability, including evenings and weekends as required.

Preferred Education and Experience:

  • Bachelor's degree in a related field is preferred.
  • Minimum of 1 year of relevant experience required; 2-3 years preferred.

Physical Requirements: This role involves a combination of sitting, standing, and walking throughout the day, with occasional bending and squatting necessary for equipment maintenance. The position may require lifting up to 50 lbs and involves continuous vision for detailed tasks, along with frequent hand and wrist movements for computer work.

Work Schedule: This is a full-time position with typical hours from Monday to Friday, 8:00 a.m. to 5:00 p.m., though flexibility is required for evening and weekend work as needed. The expected workload is approximately 40 hours per week.

Compensation: The salary range for this position is $50,000 to $60,000 annually, based on qualifications and experience.

TPI values the diverse experiences and talents of all applicants. We encourage individuals from all backgrounds to apply and welcome the opportunity to discuss accommodations during the interview process.

TPI is an equal opportunity employer, committed to providing employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.