Software Support Specialist

3 weeks ago

Johnston, United States Genesis10 Full time
Genesis10 is seeking a Software Support with our client in Johnston, IA. This opportunity can be 100% remote.

Job Description:
We need this role to focus more on science background and analytical skills. We want them to be able to learn how to troubleshoot Farming Solutions and Digital software quickly, so they can hit the ground running. Some technical experience is preferred. This role will work within a team of system specialists responsible for supporting R&D software and systems for researchers located in North and Latin America.

Key Responsibilities:
  • Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
  • Perform Tier 2 level investigation and troubleshooting of proprietary research software.
  • Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
  • Learn proprietary research processes and systems to provide software solutions.
  • Manage and update knowledgebase articles.
  • Perform UAT and smoke testing prior to software deployment.
  • Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.
  • Location: 50 miles from Johnston, IA or Indianapolis, IN (can work remote)

Required Basic Qualifications:
  • Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
  • Proficient in MS Office and MS Excel
  • Basic SQL scripting
  • Strong analysis and problem-solving skills
  • Excellent written and verbal communication
  • Self-motivated, resourceful, and innovative
  • Ability to learn quickly and manage priorities in a fast-paced development environment
  • Go-getter attitude
  • Ability to work well in a culturally diverse team and independently

Preferred Qualifications:
  • Bilingual English / Spanish
  • API querying tools (Swagger, LINQPad)
  • MS Visual Tools (.Net, Visual Studio)

Compensation:
Hourly W2 pay rate $45.00-$50.00
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#DIG10-MN

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