IT Support Specialist

1 week ago


Johnston, Iowa, United States ATC Full time

Key Responsibilities:

1. Focus on troubleshooting hardware and software issues while ensuring client satisfaction.

2. Collaborate effectively within a team to address challenges and participate in projects.

3. Exhibit strong communication skills and a willingness to learn.

Education: While formal education is not mandatory, relevant experience is highly valued.

Experience: A minimum of 1 year in a similar role is required.

This position operates on a standard first shift, requiring 40 hours per week, and is based onsite.

Daily Duties:

The role of a Computer Support Associate involves providing essential operational support for a computing environment, adhering to established protocols to ensure seamless operations. This position blends technical expertise with administrative tasks.

Typical Responsibilities Include:

  • Management of onsite desktop hardware and software troubleshooting.
  • Printer hardware management and providing support for server/network teams.
  • Assisting with conference room setups, asset lifecycle management, and computer deployments.

Additionally, the role involves monitoring standard processes that are consistent in nature, such as:

  • Imaging computers and replacing printer toner.
  • Disposing of outdated assets and resolving trouble tickets.

Documentation and Communication:

Maintaining accurate records and effective communication is crucial. Responsibilities include:

  • Updating asset information and following knowledge base articles for problem resolution.
  • Creating and maintaining essential documents such as contact lists, process logs, and incident reports.

Problem-Solving:

Identifying and addressing issues within supported processes is key. The role requires:

  • Resolving problems using established solutions.
  • Reporting issues that exceed the scope of documented procedures.

Equipment and Supply Management:

Maintaining equipment and supplies is essential, including:

  • Scheduling routine maintenance and ordering necessary supplies.
  • Monitoring inventory and updating data records.

Technical Knowledge:

Applying basic technical knowledge to support operations is important, such as:

  • Understanding printer operations for maintenance tasks.
  • Utilizing knowledge base articles to troubleshoot end-user issues.

Dress Code: Business casual attire is expected, with metatarsal shoes required on the first day.

Please note that cross-border work is not permitted for this role.



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