Technical Support Specialist I
2 weeks ago
Volt is actively seeking a Technical Support Specialist I to join our team.
Key Responsibilities:- Provide essential daily operational assistance for a computing environment, adhering to established protocols to ensure seamless functionality.
- Oversee onsite desktop equipment, troubleshoot software issues, manage printer hardware, and offer support for server and network teams.
- Facilitate support for conference room setups, manage asset lifecycles, and assist with computer deployments for unit users.
- Utilize technical knowledge to support processes, including basic printer operations, toner replacement, and resolving end-user tickets by following knowledge base articles.
- Engage in activities that require a technical background while maintaining a strong administrative focus.
- Execute and monitor standard processes that are stable and consistent, such as imaging computers, replacing printer toner, and managing trouble tickets.
- Ensure effective email communication and maintain essential documentation, including contact lists, process logs, incident reports, and service records.
- Strong focus on hardware/software troubleshooting and customer satisfaction.
- Minimum of 1 year of experience in a related field.
Monday – Friday – 1st Shift
Compensation:Pay rate ranges from $22/hr. to $26/hr., based on various factors including education, experience, and certifications.
Qualified candidates are encouraged to consider this opportunity.
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