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Technical Support Specialist

2 months ago

Johnston, Iowa, United States KYYBA Full time
Job Overview

Position Title: Technical Support Specialist / Infrastructure Technician

Work Arrangement: Onsite, Day Shift

Key Qualifications:

  • Expertise in troubleshooting hardware and software issues while ensuring a high level of customer satisfaction.
  • Ability to collaborate effectively within a team to address challenges and contribute to projects.
  • Strong communication skills and a willingness to learn and adapt.


Ideal Candidate: Recent graduates are encouraged to apply.

Preferred Education: Relevant experience is valued over formal education.

Experience Requirements: Minimum of 1 year in a related role.

Daily Responsibilities:

  • Deliver essential operational support for computing environments, adhering to established protocols to ensure smooth operations.
  • Support tasks necessitate a foundational technical background, with a focus on administrative duties.
  • Execute and oversee standard processes that are stable and consistent in nature.
  • Manage onsite desktop hardware, troubleshoot software issues, oversee printer hardware, and provide assistance to server and network teams.
  • Facilitate support for conference rooms, manage asset lifecycles, and assist with computer deployments for unit clients.
  • Handle imaging of computers, replace printer toner, dispose of outdated assets, and resolve trouble tickets from support queues.
  • Document and disseminate information, maintaining regular interaction with external contacts.
  • Update asset records in the Asset Center, utilize knowledge base articles for problem resolution, and adhere to unit-specific processes.
  • Ensure effective email communication and maintain essential documents and records.
  • Manage contact lists, process logs, incident reports, customer information updates, and inventory records.
  • Oversee equipment maintenance, supply ordering, inventory monitoring, and data record updates.
  • Apply technical knowledge to support processes and operations.
  • Understand basic printer operations for toner replacement and troubleshooting by following knowledge base articles to resolve user issues.