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Technical Support Specialist I
2 weeks ago
Position Title: Technical Support Specialist I - Infrastructure
Company: Integrated Resources, Inc
Work Schedule: 1st shift, 40 hours/week. Onsite role.
Key Responsibilities:
- Focus on troubleshooting hardware and software issues while ensuring a high level of customer satisfaction.
- Collaborate effectively within a team to address challenges and engage in various projects.
- Exhibit strong communication skills and a willingness to learn.
Daily Duties:
Provide essential operational support for a computing environment, adhering to established protocols to ensure seamless functionality. The role requires a blend of technical knowledge and administrative skills. Typical tasks include:
- Managing onsite desktop hardware, troubleshooting software issues, overseeing printer hardware, and providing support for server and network teams.
- Assisting with conference room setups, managing asset lifecycles, and facilitating computer deployments for users.
Engage in standard operational processes that are consistent and well-defined. Examples of tasks include:
- Imaging computers, replacing printer toner, disposing of outdated equipment, and resolving service tickets.
Documentation and Communication:
Maintain accurate records and documentation, ensuring effective communication. Responsibilities include:
- Updating asset information, following knowledge base articles for problem resolution, and adhering to unit-specific procedures.
- Creating and maintaining essential documents such as contact lists, process logs, and customer information updates.
Problem Resolution:
Identify and address issues within supported processes, utilizing established solutions. Responsibilities include:
- Recognizing problems and implementing documented solutions, while reporting unresolved issues to appropriate personnel.
Equipment and Inventory Management:
Oversee the maintenance of equipment and supplies, including:
- Scheduling routine maintenance, ordering supplies, monitoring inventory levels, and updating data records.
Technical Knowledge Application:
Apply technical knowledge to support operational processes, including:
- Understanding basic printer operations for maintenance tasks and troubleshooting end-user issues by following established guidelines.
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