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Technical Support Specialist

2 months ago

Johnston, United States Kelly Services Inc Full time
Job Overview

Position: Computer Support Associate

Role Summary: The Computer Support Associate is responsible for delivering essential operational assistance within a computing environment. This role adheres to established protocols to ensure the efficient functioning of the computing infrastructure.

Key Responsibilities:

  • Provide administrative support for day-to-day operations, including management of desktop hardware and software troubleshooting.
  • Assist with printer hardware management and provide hands-on support for server and network teams.
  • Support conference room setups, manage asset lifecycles, and facilitate computer deployments for various users.

Operational Duties:

  • Execute standard processes that are stable and consistent, such as imaging computers and resolving trouble tickets.
  • Document and distribute information effectively, including updating asset records and following knowledge base articles for problem resolution.
  • Maintain effective communication through emails and create basic documentation such as contact lists and process logs.

Problem Resolution:

  • Identify and resolve issues within established processes using documented solutions.
  • Report any problems that exceed the scope of established procedures to the appropriate personnel.

Equipment and Supply Management:

  • Oversee the maintenance of equipment and supplies, including scheduling routine maintenance and monitoring inventory levels.
  • Engage with suppliers to ensure the availability of necessary resources.

Technical Knowledge:

  • Utilize basic technical knowledge to support operations, such as understanding printer functions for maintenance tasks.