Technical Support Specialist I, Operations
2 weeks ago
Amazon Operations is looking for a dedicated individual to join our team as a Technical Support Specialist I. In this position, you will be tasked with deploying technical solutions and offering assistance for computer hardware and software across various locations.
Your responsibilities will include diagnosing and resolving issues, collaborating with management for ongoing enhancements, and overseeing technical initiatives. If you possess experience in Windows Server technologies, networking, and IT service management, we welcome your application.
Key Responsibilities:
- Engineering and troubleshooting of networks
- Administration of systems in diverse environments
- Ensuring infrastructure availability during operational hours
- Delivering technical support to enhance IT solutions
- Managing local technical initiatives
- Developing and maintaining policies and procedures
- Identifying operational challenges and inefficiencies
- Assisting customers across multiple facilities
- Traveling within the local or regional area
Basic Qualifications:
- Experience with Windows Server technologies
- Proficiency in troubleshooting within high availability settings
- Experience in PC repair and troubleshooting
- Background in IT client, server, and network service delivery
- Networking expertise
- Support experience with operating systems
- Familiarity with corporate network environments
- High school diploma or equivalent
Preferred Qualifications:
- Experience in computer networking
- Familiarity with video conferencing support
Amazon is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
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