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Service Coordinator

4 months ago

Ashland, United States Cummins-Wagner Co., Inc. Full time
Join our Team of Employee Owners

Why work for a company when you can own it?

Cummins-Wagner Co. Inc. is a 100% Employee Owned Company, representing industry-leading manufacturers of pumps, air compressors, vacuum, and heat transfer equipment. From our Ashland, VA location, we provide comprehensive pre-sale & post-sale support including, design, packaging, and service.

Job Title: Service Coordinator

Department: Virginia Service Department

Location: Ashland, Virginia

Reports To: Service Manager

Job Overview:

The Service Coordinator is a highly motivated individual who provides support to customers, service technicians, and management to ensure the effective coordination and documentation of service work, including all phone and email communication as required. The Service Coordinator is often the first point of contact for customers with service and repair needs and requires a professional with strong customer service and organizational skills. A commitment to excellent customer service, the ability to
work with a team, and attention to detail are essential qualities for this position. This person would need to be capable of filling in at times that the service manager is out of the office, in the field, sometimes for a period of a week or more.

Our Most Successful Service Coordinators:
  • Possess superior communication, analytical, and organizational skills
  • Exhibit goal-oriented behaviors and time management principles
  • Apply extensive attention to detail to all tasks
  • Exude a customer-focused attitude
  • Have the ability to resolve problems as they arise
  • Telephone & email reception for incoming service calls
  • Possess a High School Diploma, 2 or 4-year degree preferred*
  • Strong written and verbal communication skills
  • Experience in a customer service role for mechanical equipment is a plus*
  • Excellent computer proficiency is required, advanced Microsoft Excel preferred*
  • College degree or administrative experience in a business environment preferred*
  • Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
  • Satisfy customer requirements, while providing an exceptional customer experience
  • Prepare service quotations and estimates
  • Schedule service calls for technicians
  • Take service calls via phone and e-mails
  • Order replacement parts for service calls, repairs, and pm service contracts
  • Enter and close service jobs on the Sentrien computer program
  • Research parts needed for quotes, repairs, and pm contracts
  • Customer service follow-up after completion of jobs
  • Cross-train with other service coordinators
  • Perform all other duties as assigned
Cummins-Wagner Gives Back to Employees:
  • Employee Stock Ownership Program
  • Bonus Program
  • Tuition and Certification Fee Assistance
  • 401k Match
  • Flexible Spending Account
  • Comprehensive Health Insurance
  • Life Insurance
  • Long-Term Disability Insurance


Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.

Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you

*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.