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Service Coordination Specialist

2 months ago

Ashland, Ohio, United States Tech24 Full time
Dispatcher Role Overview

The Dispatcher is integral in ensuring seamless communication between clients and service technicians. This role requires handling incoming calls, managing technician assignments, and guaranteeing timely and effective service delivery. The ideal candidate for this position maintains composure, clarity, and control, ensuring exceptional service for all clients.

Key Responsibilities:

  • Assign service tasks to technicians.
  • Manage technician schedules efficiently.
  • Inform clients about appointment specifics.
  • Deliver outstanding customer service.
  • Clearly convey service needs to both clients and technicians.
  • Distribute calls to enhance productivity while ensuring fairness.
  • Follow up on jobs requiring additional visits.
  • Quickly learn and utilize dispatch software.
  • Foster positive interactions with technicians and administrative personnel.
  • Provide assistance in the absence of the Branch Manager.
  • Participate in on-call duties as necessary.

Qualifications:

  • High school diploma or equivalent required.
  • At least 3 years of experience in dispatching.
  • Experience in HVAC or food service sectors is preferred.
  • Detail-oriented, reliable, and honest with proficient typing skills.
  • Exceptional customer service and communication abilities.
  • Competent in computer operations.
  • Ability to manage multiple tasks and work independently.
  • Self-motivated with the capacity to complete tasks with minimal oversight.
  • Willingness to participate in on-call rotations.

Compensation and Benefits:

  • Competitive salary based on experience.
  • Comprehensive benefits package.
  • Paid time off and holidays.
  • Retirement savings plan.

About Tech24:

Tech24 is an Equal Opportunity Employer, dedicated to providing exciting career opportunities within the service industry.