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Service Operations Coordinator

2 months ago

Ashland, Virginia, United States Cummins-Wagner Co Inc Full time
Job Overview

Position Title: Assistant Service Manager
Department: Virginia Service Department
Reports To: Service Manager

The Assistant Service Manager serves as a vital link between customers and our service team, addressing service and repair inquiries with professionalism and efficiency. This role demands a strong focus on customer satisfaction, excellent organizational abilities, and a collaborative spirit. The position involves site visits and occasional training sessions, emphasizing the importance of maintaining high standards of service quality and fostering growth in service operations.

Key Qualifications
  • High school diploma or GED equivalent
  • Experience in mechanical and electrical systems, particularly with pumps, motors, air compressors, and dryers, along with troubleshooting capabilities
  • Ability to interpret technical diagrams and schematics
  • Proficient in operating testing and measuring equipment
  • Strong customer service, communication, and organizational skills
  • Capability to manage multiple tasks simultaneously
  • Ability to perform under pressure and meet deadlines
  • Proficient in Microsoft Office Suite, including Word, Outlook, and Excel
  • Must be a US citizen
  • Successful completion of background checks and drug testing
  • Possession of a valid driver's license with a clean driving record
Responsibilities
  • Maintain office hours from Monday to Friday
  • Provide 24-hour on-call support as necessary
  • Directly report to the Service Manager
  • Manage a company service vehicle and tools
  • Handle service and technical inquiries
  • Schedule and coordinate field technicians
  • Prepare job documentation
  • Research parts for quotes, repairs, and maintenance contracts
  • Assist in revising maintenance contract quotes
  • Oversee shop operations
  • Review and approve employee time sheets
  • Evaluate ongoing and completed job processes
  • Support in sourcing parts for active jobs
  • Provide technical information to the sales department
  • Coordinate technician training sessions
  • Facilitate safety meetings
  • Complete customer safety documentation
  • Attend relevant meetings with customers and vendors
  • Prepare maintenance and repair proposals
  • Resolve billing disputes with customers and vendors
  • Assist customers with inquiries and concerns
  • Perform additional duties as assigned by management
Employee Benefits
  • Employee Stock Ownership Program
  • Bonus Incentives
  • Tuition and Certification Assistance
  • 401k Matching
  • Flexible Spending Accounts
  • Comprehensive Health Coverage
  • Life Insurance
  • Long-Term Disability Coverage
Company Background

Founded in 1960, Cummins-Wagner Company, Inc. has evolved from a small operation into a leader in the mechanical equipment and machinery distribution sector. Our commitment to exceptional customer service has been the cornerstone of our growth and success. As a 100% Employee-Owned Company, we prioritize the long-term success of our business, ensuring that our team is dedicated to customer satisfaction and operational excellence.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.