Customer Service Coordinator

2 weeks ago


Ashland, Virginia, United States General RV Full time

Overview of the Role

As a pivotal member of our organization, the Service Receptionist plays a crucial role in ensuring a welcoming atmosphere for our clients. This position is essential in maintaining the flow of operations and enhancing customer satisfaction.

Key Responsibilities:

  • Greet customers warmly upon their arrival and assist them with their inquiries.
  • Manage incoming service calls, directing them to the appropriate personnel while providing essential information about our services.
  • Support the administration of the daily Service Log to ensure accurate tracking of service requests.
  • Coordinate appointment scheduling and assist with vehicle pick-up arrangements.
  • Monitor parts orders and keep Service Advisors informed of their progress.
  • Organize service work orders and maintain service receipts for efficient record-keeping.
  • Perform additional tasks as assigned by the Service management team.

Qualifications:

  • High School Diploma or equivalent is required.
  • Experience in an office setting is preferred.
  • Strong organizational skills are essential.
  • Able to work collaboratively in a dynamic office environment.
  • Proficient in Microsoft Word and Excel applications.
  • Excellent verbal and written communication abilities.
  • Skilled in multitasking and completing assignments in a timely manner.
  • Reliable with a strong commitment to professionalism and appearance.

Benefits Overview
Our organization offers a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance options, paid time off, and a 401k plan with company matching.

About Our Company

Founded in 1962, our company has grown from a small RV sales and manufacturing operation into the leading RV dealer in the nation. We are proud of our heritage and our commitment to providing exceptional service to families embracing the RV lifestyle. With multiple locations and a dedicated team, we continue to thrive as a family-owned business.



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