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Support Services Coordinator

2 months ago

Ashland, Massachusetts, United States South Middlesex Opportunity Council Full time

Emergency Housing Program - This initiative provides temporary shelter for women, linked to a variety of housing and support services through the South Middlesex Opportunity Council (SMOC). Participants can access employment assistance, housing search resources, mental health support, and substance abuse services, among others.

Position: Support Services Coordinator

Organization: South Middlesex Opportunity Council (SMOC)

Overview: Deliver comprehensive case management support to individuals residing in the emergency shelter. Develop personalized service plans aimed at promoting self-sufficiency and facilitating transitions to stable housing solutions.

Key Responsibilities:

  • Administer case management services within the emergency shelter environment.
  • Collaborate with clients to create tailored service plans.
  • Provide ongoing support and follow-up as clients engage with new services.
  • Supply information and referrals to community resources.
  • Ensure accurate maintenance of client records and documentation.
  • Engage in team meetings and maintain effective communication.
  • Uphold client confidentiality at all times.
  • Be prepared to cover shifts during emergencies.

Qualifications and Skills:

  • Bachelor's degree or a minimum of three years of relevant experience.
  • Awareness and sensitivity to diverse low-income populations.
  • Excellent listening and communication abilities.
  • Capability to work autonomously.
  • Bilingual skills are advantageous.
  • Possession of a valid driver's license and dependable transportation.

Physical Requirements:

  • Ability to operate a vehicle.
  • Capability to navigate stairs.

Reporting Structure:
Reports directly to the Program Manager.

Work Environment:

  • Interaction with clients across various programs.
  • Successful completion of a background check is mandatory.
  • Committed to equal opportunity and workplace diversity.