Customer Service Coordinator
2 months ago
About the Role
As a vital member of our team at General RV Center, you will play a key role in ensuring customer satisfaction and operational efficiency. Our company has a rich history of growth and success since its inception in 1962, driven by our commitment to family values and the RV lifestyle.
Key Responsibilities:
- Greet customers warmly upon their arrival and provide them with necessary assistance.
- Manage incoming service inquiries and route them to the appropriate personnel. Provide customers with essential information regarding company operations and address general inquiries.
- Assist in maintaining the daily Service Log for accurate record-keeping.
- Coordinate appointment scheduling and facilitate vehicle pick-up arrangements.
- Monitor parts orders and keep Service Advisors informed about their status.
- Organize service work orders and receipts for efficient processing.
- Perform additional tasks as directed by Service management.
Qualifications:
- High School Diploma or equivalent.
- Experience in an office environment is preferred.
- Strong organizational skills are essential.
- Able to work collaboratively in a fast-paced office environment.
- Proficient in Microsoft Word and Excel applications.
- Excellent verbal and written communication abilities.
- Skilled in multitasking and completing tasks in a timely manner.
- Reliable with a strong work ethic; maintaining a professional appearance is important.
Benefits Overview
General RV offers a comprehensive benefits package, including medical, dental, and vision insurance options, paid time off, and a 401k plan with company matching.
About General RV
Founded in 1962, General RV has grown from a small RV sales and manufacturing operation into the largest family-owned RV dealer in the United States. With a commitment to providing families with the RV lifestyle, we now operate multiple Supercenters across several states, supported by a dedicated team that upholds our legacy of excellence.
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