Customer Service Coordinator
1 week ago
About the Role
As a pivotal member of our team at General RV Center, you will play a crucial role in ensuring customer satisfaction and smooth operations within our service department. Our company, a leader in the RV industry since 1962, prides itself on a family-oriented culture and a commitment to excellence.
Key Responsibilities:
- Greet customers warmly upon their arrival and assist them with their inquiries.
- Manage incoming service calls, directing them to the appropriate personnel while providing essential information about our services.
- Support the organization of the daily Service Log to ensure efficient operations.
- Coordinate appointment scheduling and assist with vehicle pick-up arrangements.
- Monitor parts orders and keep Service Advisors informed about their status.
- Maintain service work orders and receipts in an orderly manner.
- Perform additional tasks as assigned by the Service management team.
Qualifications:
- High School Diploma or equivalent.
- Experience in an office setting is preferred.
- Strong organizational skills and attention to detail.
- Able to thrive in a collaborative, fast-paced environment.
- Proficient in Microsoft Word and Excel applications.
- Excellent verbal and written communication abilities.
- Skilled in multitasking and managing time effectively.
- Reliable with a solid work ethic, and a professional demeanor is essential.
Benefits Overview
General RV offers a robust benefits package that includes medical, dental, and vision coverage, life insurance options, paid time off, and a 401k plan with company matching.
About General RV
Founded in 1962, General RV has grown from a small operation into the largest family-owned RV dealer in the United States. With a commitment to quality and customer service, we have established a strong presence in the RV market, helping families embrace the RV lifestyle across the nation.
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