Customer Service Coordinator

1 week ago


Ashland, Virginia, United States General RV Full time

About the Role

As a pivotal member of our team at General RV Center, you will play a crucial role in ensuring customer satisfaction and smooth operations within our service department. Our company, a leader in the RV industry since 1962, prides itself on a family-oriented culture and a commitment to excellence.

Key Responsibilities:

  • Greet customers warmly upon their arrival and assist them with their inquiries.
  • Manage incoming service calls, directing them to the appropriate personnel while providing essential information about our services.
  • Support the organization of the daily Service Log to ensure efficient operations.
  • Coordinate appointment scheduling and assist with vehicle pick-up arrangements.
  • Monitor parts orders and keep Service Advisors informed about their status.
  • Maintain service work orders and receipts in an orderly manner.
  • Perform additional tasks as assigned by the Service management team.

Qualifications:

  • High School Diploma or equivalent.
  • Experience in an office setting is preferred.
  • Strong organizational skills and attention to detail.
  • Able to thrive in a collaborative, fast-paced environment.
  • Proficient in Microsoft Word and Excel applications.
  • Excellent verbal and written communication abilities.
  • Skilled in multitasking and managing time effectively.
  • Reliable with a solid work ethic, and a professional demeanor is essential.

Benefits Overview
General RV offers a robust benefits package that includes medical, dental, and vision coverage, life insurance options, paid time off, and a 401k plan with company matching.

About General RV

Founded in 1962, General RV has grown from a small operation into the largest family-owned RV dealer in the United States. With a commitment to quality and customer service, we have established a strong presence in the RV market, helping families embrace the RV lifestyle across the nation.



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