Event Manager
3 weeks ago
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Event Manager is responsible for selling small programs within the hotel, with a focus on maximizing Food and Beverage Revenue.This position will also support in planning larger Food and Beverage Events including hosting hotel planning tours, supporting logistics and menu planning, hosting event tastings, and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service.The ideal candidate must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. The Event Manager works as a team member with the sales and event staff and is in close contact with assigned Administrative Assistant and other support staff.The position will participate in prospecting local accounts which exhibit potential for business .
Requirements
- Respond to incoming event opportunities including e-mails, walk-ins, phone calls and wedding website inquiries
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Execute contracts and BEO's and ensure timeliness of final payments and deposits
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
- Work directly with clients, gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, dcor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary.
- Interact effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment
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