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Event Operations Assistant Manager

2 months ago

Seattle, Washington, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

The Event Operations Assistant Manager plays a crucial role in ensuring seamless service delivery during events. This position involves liaising with culinary teams and service staff to meet the needs of guests and event organizers. Responsibilities include preparing invoices for group functions, confirming that all event spaces are set up according to specifications, and ensuring that all dining ware is pristine and ready for use. Regular guest interactions are essential to gauge satisfaction and address any concerns. The Assistant Manager will also oversee table arrangements based on the event type and service standards, while effectively communicating any dietary restrictions or special requests to the kitchen team. Maintaining cleanliness and organization in work areas throughout the event is paramount. This role supports adherence to brand standards and legal requirements while leading teams to deliver exceptional service. Regular meetings will be coordinated to align team efforts and communicate performance expectations. The Assistant Manager will assist senior management with financial and administrative tasks, focusing on enhancing guest experiences and optimizing financial outcomes.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area.

OR

  • If lacking formal education, a minimum of 3 years of experience in at least two of the following hospitality areas: food and beverage, culinary, guest services, front desk, housekeeping, or a related professional field.

Preferred Qualifications

  • Experience in shift management, scheduling, performance management, problem-solving, and daily operations in a hospitality setting.

CORE RESPONSIBILITIES

Management of Event Operations

  • Ensures that meeting and event spaces are arranged according to event documentation and client specifications.
  • Leads shifts and actively engages in event service delivery.
  • Adheres to and reinforces all operational standards and procedures.
  • Assists in maintaining the inventory of event supplies and amenities.
  • Participates in relevant meetings to align on event requirements and team objectives.
  • Communicates essential information to the Banquet and Event Services teams.
  • Conducts inspections of event spaces prior to events to ensure compliance with specifications.
  • Delegates tasks to ensure timely and efficient room setups.
  • Maintains attendance records for event service staff.
  • Manages departmental inventories and assets.
  • Orders necessary supplies for events.
  • Schedules staff to meet service standards while maximizing profitability.
  • Utilizes beverage management tools to oversee liquor costs and inventory.
  • Implements brand-specific service programs.
  • Collaborates with the Event Technology team to ensure customer satisfaction.
  • Works with the Event Planning team to ensure successful event execution.

Leading Teams and Upholding Standards

  • Ensures compliance with safety regulations.
  • Fosters a motivating and empowering work environment that emphasizes teamwork and service excellence.
  • Communicates departmental goals clearly during meetings.
  • Contributes to the development of corrective action plans as needed.

Delivering Outstanding Customer Service

  • Encourages team members to provide exceptional customer service.
  • Addresses guest issues and complaints, seeking managerial assistance when necessary.
  • Engages with guests to gather feedback on service quality.
  • Greets guests upon arrival.
  • Understands the impact of event operations on overall guest satisfaction.

Supporting Human Resource Functions

  • Identifies training needs and mentors team members to enhance their skills.
  • Assists in the performance appraisal process.
  • Supports training initiatives as required.
  • Participates in the hiring process for new team members.
  • Schedules staff to ensure adequate coverage and meet operational demands.
The hourly pay range for this position is $26.92 to $33.65, with eligibility for an annual bonus.

This role includes comprehensive benefits such as medical, dental, vision, flexible spending accounts, life insurance, disability coverage, and more.

Benefits are subject to eligibility and other terms.

Employees will accrue paid time off based on hours worked.

Marriott International is an equal opportunity employer committed to a diverse workforce and an inclusive culture.

We uphold non-discrimination policies based on various protected characteristics.


About Our Team


At Westin, we empower guests to enhance their well-being while traveling, ensuring they can be their best selves.

To fulfill our mission of being the leading wellness brand in hospitality, we seek passionate associates to bring our unique programming to life.

We encourage our associates to embrace well-being practices both on and off property.

Ideal candidates are those who are passionate, active, and take pride in their well-being.

Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.