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Operations Administrator

2 months ago


Washington, United States Fedcap Group Full time

Position Summary JOB DESCRIPTION Responsibilities The Operations Administrator for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will: Review all customer timesheets and supporting documentation submitted by Case Managers to ensure compliance with federal activity guidelines and policies. Prepare documents, provide preliminary approval for audits and stipend requests, and distribute, track, and prepare invoice billing for program milestones, customer incentives, and stipends. Three separate programs comprise our Workforce Development contract with the District of Columbia's Department of Human Services (DHS): Education and Occupational Training (EOT):

Case management supports, barrier removal, training program development, job placement services, and non-compliance support services. Job Placement (JP):

Case management supports, job readiness training, job development services, career advancement assistance, and retention services. Essential Job Functions Review all customer timesheets and supporting documents for compliance with regulations. Work with Case Managers to resolve documentation errors and provide feedback on quality issues. Order, distribute, and account for customer stipends and incentives. Assist in preparing monthly invoices for program funder submission. Conduct immediate outreach to customers missing mandatory appointments. Identify and help mitigate barriers to program participation. Communicate with customers to promote work value and resolve issues. Document outreach outcomes and participation progress within 24 hours. Participate in learning collaboratives and required trainings. Perform other related duties as assigned. Education And Experience A minimum of a High School Diploma or GED; Preferably 1 year of Office Administration or Front Desk Experience; and/or work experience deemed acceptable.

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