Customer Service Account Manager

2 months ago

Everett, United States GXO Full time

** Customer Service Account Manager - 1st Shift**

**Logistics at full potential.**

At GXO, were constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 8:00am - 4:00pm

**Pay, benefits and more.**

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

**What youll do on a typical day:**

* Work with account, program and site leadership as required to gain an in-depth understanding of company and customer processes

* Collect data from various customer sources and enter data accurately into company database

* Coordinate with new team members and leaders to capture needed information to complete onboarding and other associated LDAP processes

* Partner with various customer teams to resolve missing or incorrect information

* Appropriately escalate complex issues to the next level of management

* Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward more efficient LDAP management

* Efficiently maintain multiple account processes simultaneously

* Maintain training and knowledge of customer policies regarding all aspects of LDAP management

**What you need to succeed at GXO:**

At a minimum, youll need:

* Bachelors degree in a related field or equivalent related work or military experience

* 1 year of experience customer service in a distributions, logistics or warehousing environment

* Microsoft Office experience

Itd be great if you also have:

* Advanced functionality skills in MS Office suite

* Proficiency in Google suite office tools

* Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

**Nearest Major Market:** Seattle

**Nearest Secondary Market:** Everett

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