Customer Service Representative

2 months ago


Everett, United States Dealer eProcess Full time
Job DescriptionJob Description

DEP West is seeking a full-time, motivated, team-oriented Junior Account Manager / Customer Service Representative with outstanding written/verbal communication skills as well as excellent analytical skills, automotive experience is a plus This role will eventually turn into an Account Manager role.

Responsibilities:

  • Assisting the Account Managers with their day-to-day objectives.
  • Monitor and support clients & AMs on important monthly KPIs
  • Assist and work with clients on inbound day-to-day support (emails, calls, SMS, etc.)
  • Assist and work with the Senior Manager on day-to-day objectives.

Required Skills:

  • Excellent presentation, communication, and customer service skills
  • Must be organized, detail oriented, and punctual
  • Proficient in phone, email, etc. support
  • The ability to multi-task efficiently
  • The ability to remain cool under pressure
  • Proficiency with Microsoft Office Suite and Google Docs
  • Google Suite

Benefits:

  • Vacation days
  • Generous PTO days awarded throughout the year/
  • Healthcare 
  • Dental Insurance 
  • Vision Insurance 
  • 401K available 

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