Customer Service Manager

2 months ago


Everett, Washington, United States Michael's Inc Full time

Michaels is an Equal Opportunity Employer.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as neededTrain, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-developmentCross train in Custom Framing selling and productionIn select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store ManagerPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early morningsMichaels Pay Ranges - CO, CT, WA and RI.



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