Customer Account Manager

3 weeks ago

Everett, United States VAUPELL INDUSTRIAL Full time $75,000 - $95,000
Job DescriptionJob Description

Position Purpose

The Customer Account Manager is primarily responsible for engaging Vaupell’s customer base and providing

our clients with exceptional customer service support. The Account Manager acts as the Voice of the

Customer, and drives the internal organization’s behavior through the communication of customer needs and

expectations.

Duties & responsibilities:

Responsibilities include, but are not limited to, the following:

• Acts effectively as a customer champion and advocate; understands and communicates current and

future customer needs and expectations; establishes and maintains strong relationships at all levels with

the customer

• Proactively coordinates all aspects of an order to ensure that we meet or exceed our customer's needs

and expectations, including following up on special products, scheduling, and manufacturing details to

avoid issues that may negatively impact the project success, and working cooperatively with

interdepartmental peer groups

• Establishes broad technical knowledge of all products including developing a deep understanding of our

customers’ aircraft maintenance operations and business systems

• Liaises between our customers and manufacturing. Negotiates solutions and prioritizes orders with our

customers and our manufacturing sites while managing overall cost

• Develops plans that will meet the project requirements while accounting for obstacles that could impact

the project's success

• Coordinates with New Product Introduction (NPI) teams to ensure projects launch in a timely manner

• Supervises and trains support staff

• Provides data entry support as needed

Qualification Guidelines

• Candidates must be a “US Person” (i.e. US Citizen or Permanent Resident) to ensure Vaupell's

compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration

Regulations)

Requirements:

• 3-5 years of previous customer service experience in a similar role required

• Requires strong knowledge of ERP systems and general computer skills for fast, accurate entry of

customer order data

• Requires strong problem solving skills

• Excellent verbal and written communication skills. Must have the ability to understand and support the

inquiries from our customers with clear communication in written or spoken English

• Prior experience in a manufacturing and/or aerospace setting is preferred

• Bachelor’s degree is preferred

Benefit Summary:

We offer medical, dental, and vision coverage to employees and their families, with Vaupell paying the majority

of the monthly premium costs. Employees are also covered for basic life insurance. Employees are able to

enroll in our company’s 401k plan with a company match of 50% on the first 6% of pay deposited. Employees

will also accrue 2 weeks per year of vacation hours, increasing to 3 weeks at 5 years of employment, and

approximately 1.5 weeks per year of paid sick time. Employees will also enjoy ten paid holidays throughout the

calendar year.

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