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Client Service Coordinator

1 month ago

Tustin, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task. Strong communication skills. Organizational ability. Problem solving skills. Client service skills. Intellectual ability. Mathematical ability. Computer skills. ATTITUDES (WILL DO) Initiative. Integrity. Cooperativeness. Flexibility. Independence. Tolerance for Stress / Resiliency. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets. Client needs and work volume may often require more than 40 hours per week. Requires sufficient ambulatory skills. Ability to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate up to 50 pounds. Requires good hand-eye coordination and visual acuity. Exposure to a variety of pets and potential hazards. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. Must be at least 18 years old for certain duties. One year related experience required, customer service preferred. Medical background preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr