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Client Support Specialist

2 months ago

Tustin, California, United States SG HOMECARE INC Full time
Job Overview

The Customer Care Coordinator plays a crucial role in delivering exceptional support to our clients and referral sources. This position demands a commitment to outstanding customer service while managing a substantial volume of inquiries and orders.

Key Responsibilities

Primary Duties:

  • Process incoming orders and communications through various channels from clients and referral sources.
  • Handle a high volume of incoming calls, providing prompt and professional responses.
  • Utilize advanced communication technologies, ensuring compliance with relevant regulations.
  • Confirm insurance eligibility and coverage details for clients.
  • Deliver exemplary customer service during phone interactions.
  • Conduct member intake processes and accurately schedule orders in line with quality assurance standards.
  • Ensure timely and precise data entry for all client interactions.
  • Inform clients about applicable financial responsibilities and options.
  • Maintain thorough documentation of client accounts with appropriate notes and updates.
  • Follow up on outstanding tasks promptly.
  • Stay informed about current home care products and services, along with insurance guidelines.
  • Comply with all relevant regulations and company policies.
  • Report to work consistently and punctually, ready to fulfill job responsibilities.
  • Participate in on-call programs to address emergencies as needed.
Qualifications

Essential Requirements:

  • High school diploma or equivalent is mandatory.
  • A minimum of two years in a customer service role is required.
  • At least one year of experience in a call center or healthcare environment is preferred.
  • Excellent listening skills with the ability to communicate empathetically.
  • Proficient in operating office equipment and software, including Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Familiarity with insurance reimbursement guidelines is advantageous.
  • Ability to thrive in a fast-paced environment while maintaining focus on client needs.
  • Willingness to work evenings, weekends, and holidays as necessary.
Work Environment

The working conditions are representative of those encountered in an office setting. Reasonable accommodations may be made for individuals with disabilities.

Office Environment: Standard office setting with regular interaction with staff and clients. The role involves using a headset and managing a high volume of calls while navigating multiple systems.

Physical Requirements: Ability to sit or stand for extended periods, operate office equipment, and communicate effectively.

Vision and Hearing: Normal visual and auditory range with or without correction is necessary for the role.