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Client Services Coordinator

2 months ago

Tustin, California, United States The Salvation Army USA Western Territory Full time
Job Summary

The Salvation Army USA Western Territory is seeking a dedicated and compassionate Transformation Ambassador to join our team. As a key member of our community outreach team, you will play a vital role in transforming the lives of our homeless residents by ensuring their well-being and safety.

Key Responsibilities
  • Well-being of Residents
    • Utilize a trauma-informed care approach to empower residents to transform their lives
    • Employ conflict resolution and de-escalation communication strategies to address resident disruptions
    • Assist with serving meals to residents and refer them to case managers as needed
  • Security of Residents and Facility
    • Patrol buildings and grounds to ensure the safety of all guests
    • Notify residents of any facility guideline infractions
  • Light Housekeeping and Maintenance
    • Change and launder bedding and towels
    • Sweep and mop resident rooms and dining hall as needed
    • Empty trash and maintain cleanliness of restrooms and laundry room
    • Assist with grounds maintenance for safety and cleanliness
  • Front Desk
    • Provide a welcoming environment by monitoring the desk and performing intake duties
    • Complete required data entry on Salvation Army software
  • Driving (optional)
    • Transport residents to various resources and appointments
    • Assist with moving residents into permanent housing or housing appointments
    • Maintain vehicle cleanliness and routine maintenance
    • Submit gas receipts and maintenance records
Working Conditions

This role requires the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Additionally, the ability to grasp, push, pull objects, and operate a computer, fax, and telephone is necessary. Lifting up to 25 pounds is also required.

Requirements
  • High School Graduate or GED with 1 year of work experience
  • Minimum 1 year of sobriety and consistent participation/attendance in a support group
  • Experience in or basic knowledge of mental health, homelessness, and/or addictions fields preferred
  • Criminal background check required
  • MVR check if necessary
  • Basic literacy and computer skills
  • CPR and First Aid certification must be obtained within one month of start date
Skills and Abilities
  • Ability to exercise sound judgment in carrying out assignments independently
  • Good time management skills
  • Good oral and written communication skills
  • Strong sense of workplace ethics and understanding of confidentiality protocols
  • Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, and respectful manner
  • Ability to effectively use office equipment (fax and copies)