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Guest Services Coordinator

2 months ago

Tustin, California, United States Salvation Army Full time
Mission Statement

The Salvation Army is a global organization that serves as an evangelical arm of the universal Christian church. Our message is rooted in biblical teachings, and our ministry is driven by the love of God. Our mission is to share the gospel of Jesus Christ and to address human needs in His name without discrimination.

Position Overview

The Guest Services Coordinator plays a crucial role in delivering intake services to newly referred guests. This position is dedicated to ensuring a warm and welcoming experience for guests entering our program. Responsibilities include verifying referral details from the referring agency, conducting site tours, performing intake assessments, and explaining site guidelines and expectations for living in our communal environment. The Coordinator will also ensure accurate data entry into our internal guest database and the Homeless Management Information System (HMIS). Collaboration with the Program Lead is essential to facilitate a smooth transition for guests moving from homelessness to emergency shelter.

Key Responsibilities
  • Serve as the initial point of contact for new guest referrals and inquiries.
  • Conduct phone screenings with referring agencies.
  • Cross-reference the indefinite exit list.
  • Schedule intake appointments.
  • Review referral documentation.
  • Welcome guests upon their arrival.
  • Assist in placing guest belongings in designated areas.
  • Provide a comprehensive site tour and create a welcoming atmosphere for the intake process.
  • Review program guidelines and expectations, obtain necessary releases of information, and conduct assessments related to homelessness.
  • Assist guests in obtaining identification and essential move-in supplies.
  • Guide guests to their assigned accommodations.
  • Conduct orientations for new residents.
  • Maintain an up-to-date intake tracking system.
  • Participate in team meetings, case discussions, and operational briefings as required.
  • Engage in professional development opportunities.
  • Attend relevant community and service meetings.
  • Foster positive relationships with all staff and community partners.
Core Competencies

Analytical - Ability to synthesize diverse information, conduct research, and develop effective workflows.

Strategic Thinking - Formulate strategies to meet organizational objectives while adapting to changing conditions.

Problem Solving - Proactively identify and resolve issues, utilizing analytical skills to develop solutions.

Communication Skills - Exhibit professionalism in verbal and written interactions, responding effectively to inquiries.

Team Collaboration - Balance individual and team responsibilities, promoting a positive team environment and commitment to shared goals.

Compensation: $20.00-$22.00/HR

Working Conditions

Physical capabilities include walking, standing, bending, and lifting up to 40 lbs. Proficiency in operating office equipment and computers is required.

Qualifications
  • Understanding of The Salvation Army's Christian mission is essential.
  • Preferred qualifications include an AA, BA, or equivalent degree.
  • Experience with HMIS is advantageous.
  • Strong interpersonal and communication skills are necessary for effective engagement with residents and community members.
  • Good physical and mental health to meet job demands.
Skills and Abilities
  • Valid driving license and clean driving record.
  • Bilingual proficiency in English and Spanish is preferred.
  • Ability to maintain effective communication and engagement with diverse individuals.
  • Adaptability to a fast-paced and dynamic work environment.
  • Strong time management skills and the ability to prioritize tasks effectively.
  • Proficient in using computer systems for resident file management and basic Microsoft Office applications.
  • Typing speed of 45 WPM is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.