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Guest Services Assistant Manager

4 months ago

Las Vegas, United States Golden Nugget Hotels & Casinos Full time

Overview:

Guest Services Assistant Manager

It is the responsibility of Assistant Guest Services Manager to ensure the highest level of guest satisfaction in managing the areas of Bell & Door, Valet Parking, Self parking, Limo and Mail Room.

Responsibilities:
  • Establish and maintain departmental rules and procedures for all Bell & Door, Valet Parking, Self-parking, and Mail Room.
  • Handle all personnel functions including but not limited to interviewing, hiring, termination, payroll, recruitment and maintain supply inventory levels.
  • Oversee departmental operations, maintain the high level of service expected by hotel management, implement and maintain training of new personnel and developmental training of all staff.
  • Establish and maintain communication lines within the department and between other departments within the hotel.
  • Establish, Motivate and evaluate performance levels of all employees
  • Maintain employee record files on all Bell & Door, Valet Parking, and Mail Room.
  • Ensure high productivity of all employees developing effective scheduling and staffing levels.
  • Promote and maintain positive service standards including but not limited to courtesy, sincerity and enthusiasm.
  • Assist Risk Management in investigating accidents and handling guest problems up to but not including those, which require involvement of Risk Management or senior management.
  • Monitor and maintain care and maintenance of house vehicles. Ensure all vehicles are properly licensed.
  • Perform other duties and responsibilities as requested.
Qualifications:
  • Leadership abilities.
  • Outgoing personality.
  • Valid NV Drivers License.
  • Proof of insurance.
  • Minimum age requirement is 21.

What we offer you:

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.