Guest Services Administrator

1 month ago

Las Vegas, United States Golden Nugget Hotels & Casinos Full time

Overview:

The primary responsibility of the Guest Services Administrator will support assigned unit operations administratively under the direction of its corresponding department head with a focus on ensuring that sufficient accounting and labor resources are aligned in an efficient and consistent basis to accommodate daily, weekly and monthly operational needs to service the Guest Services Department by assisting with the daily reconciliation of all guest valet transactions, assignment of employees and updating schedules. Providing these services in an effective and efficient manner will ensure that operations are maintained. In addition, this position may assist with similar duties within the Hotel Division. This position must also exhibit a high level of professional and personalized guest service that embodies the Companys brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).

Responsibilities:
  • Knowledge of Hotel LMS System.
  • Responsible for daily reconciliation of all guest valet transactions.
  • Tracks time off and payroll hours
  • Strong attention to detail; superior work prioritization and multi-tasking abilities
  • Maintains comprehensive departmental records for Valet Parking and Bell Desk.
  • Liaison for the Guest Services and Payroll Departments to ensure accuracy of the employees payroll hours and paycheck.
  • Forecasts time off according to the Hotels room occupancy; provide recommendations and reports to management as applicable
  • Ensures accuracy of replacements for absent team members.
  • Administrative responsibilities include but are not limited to: entering accounting information, payroll information, attendance and disciplinary action tracking into applicable software and files.
  • Establishing and maintaining effective working relationships with internal and external customers, co-workers and the Leadership team while maintaining the highest level of confidentiality and integrity with sensitive information.
  • Maintains pertinent information relating to the employees schedule such as leave of absences, alternate duty, and transfers, etc.
  • Partners with the applicable Human Resources personnel to process applicable employee transactions
  • Must be able to prioritize when faced with multiple tasks to meet deadlines.
  • Work varied shifts, including weekends and holidays.
  • Perform other reasonable duties and responsibilities as requested.


Qualifications:

To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent problem solving, administrative, multi-tasking, organization and prioritization skills.
  • Time management skills; ability to work efficiently and productively in a fast-paced environment.
  • Must be able to effectively communicate with excellent interpersonal skills.
  • Able to effectively communicate in English, in both written and oral forms.
  • Computer literate in Microsoft Windows/Office applications required.
  • Minimum age requirement is 21.
  • High school diploma or GED
  • 3 years secretarial or similar experience.
  • Bi-lingual (Spanish) language ability, preferred.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range:
USD $23.05 - USD $23.05 /Hr.

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