Guest Services Associate

2 weeks ago


Las Vegas, Nevada, United States SAHARA Las Vegas Full time
Hourly Compensation: Starting at $17.50 plus commission (increases to $18.00 after 90 days)

Role Overview: The primary responsibility is to ensure complete guest satisfaction, delivering a successful experience throughout their stay. This includes managing check-in and check-out processes and providing essential information and services to meet and exceed guest expectations. All tasks must align with departmental and property policies, practices, and procedures.

Key Responsibilities:
  • Efficiently check guests in and out of the hotel with professionalism and friendliness.
  • Complete all checklist items pertinent to the assigned shift.
  • Review and accommodate special requests, assisting with room/suite pre-blocking.
  • Maintain comprehensive knowledge of:
    • All hotel offerings, services, and operational hours.
    • Food concepts, menus, dress codes, and ambiance of hotel restaurants.
    • Day/nightlife concepts, menus, dress codes, and ambiance within the hotel.
    • Room types/names, layouts, amenities, and locations.
    • Room rates, special packages, and promotional offers.
    • Daily arrival and departure lists.
    • Scheduled group activities and locations of meeting/banquet rooms.
    • Local events, attractions, and holiday schedules.
  • Perform various administrative tasks as assigned by senior management.
Desired Qualifications:
  • One to two years of experience in a similar role is preferred.
  • Experience in VIP services, front desk operations, or hotel environments is desirable.
  • Previous experience in a luxury gaming or hospitality setting is advantageous.
  • A high school diploma or equivalent is required.
  • Effective communication skills in English, both written and verbal.
  • Maintain a professional demeanor and attire at all times.
  • Strong interpersonal and organizational skills are essential.
  • An outgoing personality with keen attention to detail is necessary.
  • Consistently provide professional, friendly, and engaging service.
  • Ability to thrive in a team-oriented environment.
  • Capable of fostering effective working relationships across all levels of staff and leadership.
  • Intermediate to proficient understanding of computer systems such as Opera, GoConcierge, Hotsos, Microsoft Word, Excel, and Outlook is preferred.
About SAHARA Las Vegas:

SAHARA embodies the timeless essence of Las Vegas, offering a sophisticated flair and a boutique approach to personal service. Guests can expect an intimate and unexpected experience that redefines standards for Vegas. With a complete remodel and reimagining for a new era, SAHARA features three distinct hotel towers, a variety of five-star dining options, and a world-class casino. With surprises around every corner, SAHARA reflects the style, sophistication, and playful spirit that defines Vegas.



  • Las Vegas, Nevada, United States Compass Group Careers Full time

    Job OverviewPosition Title: Suite AttendantCompensation Range: $26.00 to $32.50 We believe that a diverse and inclusive workforce is key to our success. Start your journey with us today!Role SummaryProcess food and beverage requests and serve items to patrons in the dining area.Welcome guests with warmth and assist them in selecting menu items.Maintain food...


  • Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the Ultimate Service Promise through exceptional customer engagement. This role is pivotal in ensuring a welcoming atmosphere while assisting members with inquiries and transactions.KEY RESPONSIBILITIES:Customer EngagementWarmly welcomes...


  • Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

    POSITION SUMMARY The Valet Parking Booth Coordinator plays a crucial role in overseeing the valet parking operations, ensuring a smooth and organized service for all guests. This position is responsible for warmly welcoming guests, managing vehicle key exchanges, and collaborating with valet staff to deliver outstanding parking experiences. KEY...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Position OverviewThe Front Desk Coordinator plays a vital role in delivering exceptional service to all patrons visiting the Spa and Salon at Wynn Las Vegas.Key Responsibilities:Manage appointment scheduling through phone and in-person interactions.Oversee guest check-in and check-out processes using the Spa facility's computer system.Handle financial...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewThe Casino Reservations Specialist plays a crucial role in engaging with valued casino patrons through strategic telemarketing initiatives. This position focuses on converting conversations into confirmed room bookings while ensuring a personalized and memorable experience for each guest.Key ResponsibilitiesDrive additional revenue by securing...

  • Guest Service Agent

    5 months ago


    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...


  • Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time

    Job OverviewPOSITION OBJECTIVE:The Front Office Operations Director passionately guides our Front Office Team, dedicated to crafting a unique and exceptional arrival and departure experience for our guests. This role encompasses training, mentoring, and overseeing the team to ensure seamless operations. The Front Office Operations Director is accountable for...


  • Las Vegas, Nevada, United States Water Grill Las Vegas Full time

    Position OverviewJoin our team at Water Grill Las Vegas, where we have been delighting seafood enthusiasts for over 25 years. Recognized for our exceptional seafood offerings, we pride ourselves on delivering unparalleled quality and freshness.Compensation: Competitive hourly wage up to $20, based on experience.What We Offer:Opportunities for Career...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Position OverviewThe Tower Suites Front Desk Coordinator plays a crucial role in overseeing guest reservations, ensuring that all special requests are fulfilled while upholding the esteemed Forbes 5-Star Service Standards and the core values of Wynn|Encore Las Vegas.Key Responsibilities:Demonstrates and promotes the company's core values through exemplary...


  • Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests visiting the hotel. You will serve as a key resource for all guest inquiries, maintaining a cheerful and positive demeanor while addressing any concerns that may arise. Your role includes efficiently checking in...


  • Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests at the hotel. You will serve as a vital resource for all guest inquiries, maintaining a cheerful and positive demeanor, and will be the first point of contact for addressing guest concerns. You will efficiently...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Position OverviewThe Luxury Suites Guest Services Coordinator plays a pivotal role in overseeing guest reservations, ensuring that specific room requests are fulfilled while upholding the esteemed service standards of Wynn Las Vegas.Key Responsibilities:Exemplifies the company's core values in all interactions with guests and team members.Maintains the high...


  • Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests at the hotel. You will serve as a key resource for all guest inquiries, maintaining a cheerful and positive demeanor while addressing any guest concerns that may arise. You will efficiently check guests in and...


  • Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    Position Overview:As a Guest Services Coordinator, you will play a pivotal role in ensuring exceptional guest experiences at SAHARA Las Vegas. Your primary responsibility will be to facilitate a seamless check-in and check-out process while addressing guest inquiries and providing information about hotel services and amenities.Key Responsibilities:Welcome...


  • Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the commitment to exceptional service. This role is pivotal in ensuring a welcoming atmosphere while assisting patrons with inquiries and facilitating their needs.KEY RESPONSIBILITIES:Customer EngagementWarmly welcomes members and guests upon...


  • Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the Ultimate Service Promise through exceptional customer care. This role is essential in assisting members with their needs and facilitating membership inquiries.KEY RESPONSIBILITIES:Customer InteractionWarmly welcomes members and guests...


  • Las Vegas, Nevada, United States tapwage Full time

    JOB SUMMARY:The Guest Services Assistant Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit...


  • Las Vegas, Nevada, United States Westgate Resorts Full time

    Job OverviewCompany Overview:Westgate Resorts offers a wide array of vacation experiences across the United States, catering to families seeking memorable getaways. With locations in popular destinations, we pride ourselves on providing exceptional hospitality and diverse options for every budget.Position Summary:The Spa Guest Services Coordinator plays a...


  • Las Vegas, Nevada, United States Makers & Finders Full time

    Job OverviewThe Front of House Supervisor plays a crucial role in assisting upper management in the seamless operation of the restaurant. This position is essential for ensuring that staff members are performing their duties efficiently, the establishment remains profitable, and patrons leave satisfied. While the responsibilities are less hands-on than those...

  • Parking Attendant

    5 days ago


    Las Vegas, Nevada, United States Boyd Gaming Full time

    Job SummaryWe are seeking a skilled and detail-oriented Parking Attendant - Guest Services to join our team at Boyd Gaming. As a Parking Attendant, you will be responsible for providing exceptional service to our guests by safely parking, operating, and retrieving their vehicles.Key Responsibilities:Accurate Vehicle Assignment and Retrieval: Accurately...